UPDATE: Amazing what voicing your issues on social media can achieve. I’ve been trying to contact Gumtree for a fortnight about this problem without any success, yet within four hours of me writing this post and talking about them on Twitter and Facebook they have been in contact and given me a refund.
Thanks for doing the decent thing, Gumtree – but it’s a shame it took a social media campaign to get to this stage. You’ve lost me as a customer.
A quick warning for anyone tempted to buy a Gumtree Daily Deal. Gumtree send out email every day offering special offers on products and services, much like Groupon and other such organisations. I bought one of the Gumtree Daily Deals back in February. I paid my money vis Paypal ( to Gumtree) and received a voucher code which I then used on another website, notanothergift.com, to place my order. I received a confirmation on of my order and then …. Nothing. I have since sent half a dozen emails to Notanothergift.com’s customer services using both the supplied email address and the form on their website. No reply. I’ve tried to call them but the phone disconnects. I’ve also sent three emails to Gumtree asking them to either confirm despatch of the item or arrange a refund. As far as I am concerned I paid Gumtree so they are the ones who should reimburse me.
Because I’ve had no reply to any of my emails I’ve started trying to contact Gumtree via social media. My tweets to @gumtree_uk have been ignored and the messages I’ve posted on their Facebook wall have been deleted. this is definitely a company who are trying to abdicate responsibility for the inadequacy of their promoted supplier!
Fortunately the amount I have lost is quite small. However, I’ve done some snooping and have found other people have lost larger amounts of money on Gumtree Daily Deals – people paid around £100 for vouchers for Android tablets, again from Notanothergift.com, which were never received, and other people paid money for mobile phones which either didn’t arrive or were of poor quality when they did.
I’ve jut emailed Gumtree again today so I’ll let you know if anything happens but in the entire my advice would be to steer clear of Gumtree Daily Deals – in my opinion they are a scam!