Why I’ll Never Use Hermes (My Hermes) Delivery Service Again

This is a copy of a complaint I have just sent to Hermes, following the “delivery” of a parcel which was damaged beyond repair. It should explain why I’ll never use Hermes (My Hermes) delivery service again …!

I’ve recently started using Hermes for delivering items sold on ebay but am very unhappy with the service I have received.

One item was left on a doorstep in an exposed position. It was raining and the packaging got very wet, but fortunately the item was not damaged.


However, I recently sent an item via Hermes to Northern Ireland. No one was home but rather than leave a card requesting the delivery be rearranged, the driver decided to “deliver” the item to the rear of the house – which involved throwing it over a seven foot high gate, which was padlocked shut. The parcel landed on a slabbed pathway and was damaged beyond repair. (The packaging also became very soggy as it was raining.) I have tried claiming compensation but have since realised that the item contained two glass panels, which are exempt from your policy, so I have had to refund the buyer myself.

While I understand your compensation policy I don’t understand how your driver could possibly think it was a good idea to throw the item over a gate, not knowing (a) what it would land on and (b) what the item contained.

The item was securely packed in a sturdy Jiffy bag – in fact, an identical item was sent to the United States via Royal Mail’s Airsafe service and arrived four days later in perfect condition – so I don’t think there was an issue with the packaging. The problem was entirely with the fact that your employee threw the item over a fence!


On your website you promise that “You will also benefit from our industry leading first time delivery hit rate which means that the recipient won’t have to travel to a sorting office if they miss the delivery, the local courier will attempt to deliver up to three times.”
This is obviously not the case – because the courier chose not to attempt delivery a second or third time, but to “deliver” the package in their own unique devastating style.

This wanton act of idiocy by someone recruited by Hermes has left me £44.20 out of pocket and deprived a collector of a limited edition item.

I will not be using Hermes again. I certainly will not be recommending your services to anyone else. And I will be posting this complaint as an open letter on my website.

I look forward to hearing your response.

I’ll keep you posted!


UPDATE: I forgot to mention that two days ago when I first heard about the “delivery” issue I had spoken to someone from Hermes via their online chat function. Despite explaining that the glass was shattered in the item (which would suggest to me that it was “wholly or partly made of glass”) “Brian” had sent me a link to a compensation form which I filled in and submitted first thing this morning, as soon as I had all the photos as evidence. After sending my email I had a quick look at the compensation policy and realised my item wouldn’t be covered – which was why I then raised the complain you see above.

However, at 13:02 I received the following email in response to the compensation claim I submitted:


Parcel “delivered” by being thrown over a 7 foot gate onto a concrete patio ….. damaged beyond repair
Response By E-mail (Salman) (12/03/2014 01.02 PM)
Dear Alison,
We are pleased to confirm that we have today accepted your claim for £ 44.20.
•    Selling price: £ 40.00
•    myHermes postage: £ 4.20
To allow us to make payment, please provide your bank sort code and account number.  If you would prefer to do this via telephone, please contact us on 0330 333 6556.
On receipt of your bank details, please allow 3-5 working days for us to pass your details to our Finance Department.  You will receive a further email confirmation when your claim has been completed.
Kind regards
Salman Shaikh
Customer Service Advisor
myHermes Claims Department

and two minutes later, at 13:02 I received another email, this time in response to my complaint:


Very unhappy with Hermes service
Response By E-mail (Anna) (12/03/2014 01.04 PM)
Dear Alison,
Thank you for emailing myHermes.
Unfortunately, as the contents of your parcel fall under the category of items excluded from compensation, I am afraid we are unable to help in this instance.
I am sorry for the inappropriate conduct of our courier. I assure you that this is not common practice at myHermes.
I have forwarded on your comments to the appropriate field manager and we will now deal with this issue internally.
As a goodwill gesture we will refund you postage costs for this parcel.
Once again, please accept my sincere apologies for any inconvenience caused.
Customer Service Advisor
myHermes Support

So it looks like Hermes have no idea what their policy on compensation is!!


I’ve responded to the second message, from “Anna” to say that they have made themselves look completely unprofessional …. and I’ve responded to “Salman” to say thanks you and please refund the money, minus the £4.20 they have just paid into my Paypal account for the Hermes fee, to my bank account. Will see what happens next!


FINAL UPDATE: I received another email from Hermes saying that they wouldn’t normally refund but because I had been told two different things they would honour the offer to refund me … and sure enough, a week later I did get back the value of the item. So good on them for doing that …

BUT … They never did really address the issue of why their courier felt it was acceptable to throw my parcel over a seven foot fence. I had three of these items in total – one went to a London address via Royal Mail, one went to America via Airsure … those two parcel arrived in perfect condition. The third – the one I used Hermes for – arrived smashed to pieces.

So thank you for refunding my money … but Hermes, I will still never use you again.

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97 thoughts on “Why I’ll Never Use Hermes (My Hermes) Delivery Service Again”

  1. So my pain began on Tuesday when a delivery that I was expecting had not turned up.

    I had a tracking number and on checking I was surprised to see that they had attempted to deliver twice. Now I was not surprised it had not been delivered as nobody is home during working hours in the week, but surprised that I had not recieved a calling card.

    So I went on their online chat and talked to a completely useless individual who completely ignored my opening question and took 20 mins to tell me exactly what I had seen myself on the tracking page… I explained that I had not recieved a calling card and requested that I reschedule the delivery for Saturday when I would be in. They sadly dont have this flexibility and even though I told her the courier would have a wasted trip, she told me that the courier would attempt again on the Wednesday and that if I did not recieve it, then it would go back to sender. She also explained that contrary to their FAQs she could not contact the courier on my behalf.

    Wednesday came, according to tracking, the courier had tried again (but again no calling card) and the package was returned to the sender who is now £18 out of pocket as they need to send with another courier.

    The biggest pain came with the corresponding complaint I raised with Hermes. They were completely unhelpful and all they could do was confirm the following

    1) If you are in a household where the occupants are out during the day and if the 1st delivery attempt is a Monday, Tuesday or Wednesday, then your parcel will end up going back to Sender
    2) Hermes simply dont reschedule. They will attempt to deliver 3 days running and if they cant deliver then tough
    3) They will talk to the courier your behalf, but it does not cover rescheduling
    4) for H&S reasons, I cant pick up the parcel from a depot

    Interestingly the courier claimed they left 2 calling cards which were apparently scanned but this is a complete lie. I seriously doubt the courier made any or all of the 3 attempts to deliver.

    As a result I have e-mailed their Head of Customer Service and have requested that they do not accept any contracted deliveries to my address. Their whole model is flawed and are not fit to provide a courier service.

  2. I read your comments with interest as Hermes has just manage to “lose” a bicycle that they were delivering for me. They do not seem to be a very professional company despite what they say in their ads I would not use them again.

  3. First time using hermes and wish i had nown this Earlier First package arrived completely shattered despite being packaged very well so i think the do this on purpose.


  4. Yep, myhermes really are the pits.
    I arranged for a pick up on Saturday 12th of June/16, waited in all day for nothing.
    When I called Monday for an explanation I was given the same rhetoric as my fellow complainers “the courier attempted”. Pathetic.
    And today I have had to refund £106 to a seller as the item delivered was broken, it wasn’t when I photo’d the item to post on ebay or when packaged for pick up, the item was a facial tanner, glass, so I doubt I will see that money again.
    I wont use myhermes, in fact I’ve just changed all my items to be sold on ebay to Parcelforce.

  5. well well well if only i had seen these messages first.. i sure as hell would not have used myhermes. i sent some parcels via hermes two have been broken and one has still not been delivered after nearly 2 weeks, when i sent items i was under the understanding my items was covered but when i look to see if my items are covered GUESS what there not covered. they state all items that are not covered which is practicely every thing you could possibly think of SO WHAT IS COVERED ? can any one tell me .. im so so dissapointed about this… what a liberty… so i have to give money back to buyers im the one left out of pocket will never ever ever used this company again its day light robbery and the sooner people realise this the better .ONE PISSED OFF CUSTOMER and thanks for nothing from wendy woo

  6. I have had the same problem with this delivery service!!I had to track my item as it hadent been delivered to the person I sent it to! &found out they had smashed it in the depot&then they sent me claims form to fill in. then I got an email saying they are not obliged to reimburse me!as it was on there check list for fragile items but I clearly told them that my item was not glass or China!!&was not fragile!so does any one know how I would get my money back???

  7. I too have had several issues with Hermes both as a buyer and a seller. 3 parcels I sent via Hermes were all damaged (perhaps like others had been thrown over a fence?) but fortunately the recipients were understanding and I refunded their purchase price. The other time is now where I am awaiting a parcel to be delivered to my work and they have apparently tried 4, yes 4!! times already which I know to be fictitious as I waited early in the office car park on one of the days and no one other than my colleagues turned up.

    I will never use them again and request sellers not to either now even if I have to pay a few pence / pounds extra for a safer proper courier!

  8. used hermes a few times but will never again,they lost a 18 inch square parcel and contacting there complaints system (in india) is almost non existant and takes forever and my dog has more sense than the people at other end of line,by the time you have got any sort of sense from them your time limit is up so your claim is void

  9. Been using Hermes for years and never had a problem. Sold many items on eBay varying from Phone accessories – games consoles. I decided to send an iPhone worth £250 and thought because I’ve never had issues with Hermes I could trust them. Guys, please DONT USE HERMES AT ALL!!! They have lost my phone (lost!?!) more like someone has stolen it knowing the contents. I really should have went with my gut and not used them at all. In the process of claiming, but I can garantee it will go nowhere!

  10. Hermes are not doing very well at this time not very well at all. I would not in any event put my trust in Hermes. They have been once to collect a consignment & yet there is a statement on their system that says the item does not want collecting ! I have spent a lot of time now re this simple pickup for delivery. Their website is lacking in common sense that is open to things going awry. This company may well go bust at any time because there are numerous
    serious complaints confirmed on the internet. Days have now passed but no reply to a letter I have sent them in Leeds but I think their offices would be locked and barred should anyone fancy a face to face interview. It may be worth noting by prospective customers that even the couriers phone in has a queue that seems to be as long as infinity.

  11. No company is immune from the small claims court here in the UK. I have faith in that system
    because I had an instance that caused me to take a couple to court but my solicitor advised me against it due to both being cops. He was the finest litigation solicitor in the area.
    I won and they had to pay my costs and interest that was a very small amount but it was the principal was it not. The amount you would be out of pocket is not to be sniffed at & I would hang onto a claim for that phone cost like a polecat on a rabbit as it never lets go until the rabbit is dead. My claim was for much much less than your cost so do not give up because if you have proof that you are telling the truth and the other party is lying or cannot prove they are correct then you will get that money and rightly so. Keep going and never give way.

  12. I have not heard from the disgraceful Hermes company apart from incident numbers which they do nothing about =no action whatsoever. Does anyone there know what is going on re their customers because there are 87 of their customers this minute waiting to converse
    with the live chat person which I found to be futile. Lets hope that like us disgruntled and furious customers of Hermes stop using them and that company goes bust tut suit.

  13. I should have received a parcel on Saturday 22nd October 2016 that their tracking said would come that day. I received a tracking message to say it had been posted through letterbox at 1556. At that exact time I was sitting in my vehicle facing the gate where the letter box was fixed, and no delivery was made then or since. In any case how could they put a 10 kilos of Epson salts through the letterbox? I have complained but no resolve as to where my goods are. The one previous other time I received a delivery from them (Wednesday 16.7.14) it was chucked over a 6ft gate into my next door neighbour’s driveway. I was told they “can’t discuss a parcel from a retailer”

  14. I would not pay Hermes by any other payment method other than Paypal because Paypal ahve a system in place that may not be 100% all of the time if it is proven that any supplier fails to
    do what they should do as per a contract the money paid to a supplier can be challenged in a dispute. Paypal will evaluate if a supplier is doing what it should do and no doubt will act on
    that information. Suppliers know that and for starters I could not for the life of me contact
    Hermes to enable something constructive to be done re my delivery yet within 4 hrs of starting a dispute against them I was contacted by Hermes customer service by a direct email. Once that link is established a customer can at least converse with someone who can do something. These customer service operatives however can be very cheeky but is up to the Paypal customer to escalate a claim if they feel it necessary………. The old saying is MONEY TALKS which is appropriate in every bit of business carried out in the world.

  15. I was told by a Hermes courier that some couriers purposely state delivery attempt made even though there was no attempt, they may do this several times with the same item, because they get paid for an attempted delivery as well as a successful one . They do this back home on their PC and it will come through on the tracking, all you can do is complain forcibly to the company you bought the item from and ask them to contact Hermes and ask them what is going on, which I did and it worked, after leaving lie after lie on the tracking the Hermes driver suddenly turned up on a Sunday with my parcel, so obviously it works.

  16. My parcel was sent 28/11/16. Online tracking advised will receive 1/12/16, this then changed to 2/12/16, then changed to 3/12/16. Then on 3/12 I check the tracking and advises delivered on 2/12/16 at 2140 and signed for by me!
    Well i was just getting ready for bed at this time so I was home and noone knocked on my door plus there website states they only deliver untill 2000 so whos signed for my parcel and where the heck is it.
    Tried emailing and days later still no reply, cant use 16 digit number as states its not valid but it works to track the parcel and theres no phone number that gets through to a real person.
    What a sorry state of a company
    I will definitely not be ever ordering anything from any business that uses hermes for there deliveries again.

  17. Try calling Hermes customer service on 03303334796. It worked for me!!

  18. well where do i begin . bereft of a parcel at the moment and 90 quid owt of pocket apparently my parcel was signd for by me and i have received it …i dont think so . foolishly i thought that ebay would re emburse me but no its left to me to be detective .i wont let it lie its theft of my boys christmas prescent and ninety quids an amount i can ill afford grrrrrr

  19. I AM NEVER BUYING OFF A COMPANY THAT USES HERMES TO DELIVER AGAIN. TKMAXX, BookPeople and ASOS have all given packages to be delivered to me to Hermes. None have been delivered despite the courier updating the tracker to say items delivered at 20:30 and 21:39 for 2 of the parcels. The 3rd is simply lost. Numerous calls to the retailers and also chat/email to Hermes has resulted in NOTHING BEING DONE. Hermes wont deal with me and retailers having received a claim code are not interested. All items I ordered as presents are no longer in stock. The 2 items (for me) that are in stock have been re-issued by BookPeople and ASOS and once again sent through Hermes. Tracker now updated to say the packages have been delivered to a secure location. What is a secure location????

  20. Deplorable
    I sent a lecreuset tagine in as new condition carefully packaged in the original box but with extra bubblewrap and polystyrene peanuts.
    This was then put into another larger box more bunnlewrap, another layer of peanut cushioning and the heavy duty large cell bubble protectors.
    The buyer was horrified when it arrived shattered, even the original polystyrene packing was in pieces. She said with the amount of packaging and the care taken that something catastrophic just have happened to the parcel.

    Guess what….it’s not covered. You have got to wonder why apart from money grabbing do they offer insurance at all. These items are £220 new, I sold it for £86 and £10.50 to Hermes. A big hit fir me to take at this time of Year.
    I sushi I could claim through the small claims for unfair exclusions

  21. dreadful company bought a hd gaming monitor for my son from ebay on the 8th december tracking said out for delivery for 10 days seller has now been told item was damaged on 16th and not informed luckily for me he refunded my 80.00 they should be investigated by damaged they mean stolen i will never purchase anything if hermes is the courier bunch of theiving w******s

  22. Ppl remember these guys get paid 50p per pacage parcel , hermes don’t pay hourly nor insurance , you have to use your own car.Fuel etc . Most of them not happy working like a dog.

  23. Received message from Myhermes to tell me that my parcel was ‘successfully delivered to a secure location’ at a time (evening) when I and my family were at home. We have not received a parcel.

    Unable to contact Hermes by any means whatsoever. Helpline only found through googling directly directly, but when called it simply re-directs you to their website or your retailer. Enter details for web chat and I am told that my parcel is not a myhermes parcel. Checked the entered details 5 times, definitely correct.

    Call my retailer. They tell me that myhermes always redirects customers to them and is unwilling to handle queries themselves. Am told they will contact myhermes for me and that I may get a response in 48 hours. If not then to call back.

    I thought that online retailing was a growing market? Not like this it isn’t. I ordered online because it was more convenient that going to a shop, but spending an hour handling a parcel ‘lost’ by myhermes is very inconvenient . I won’t be ordering from any retailer that uses myhermes ever again.

    This is what happens when organisations operate ‘on the cheap’.

  24. I am having exactly the same problem, 2 failed deliveries to my EBay customer and no calling cards left. My 3rd attempt at delivery was promised by 8pm tonight…Apparently my parcel is nowhere to be seen. My customer has been waiting at home for 3 days and now wants a refund!! I have spent the last 2 days logging complaints with Hermes only to be told it will be delivered today between 8am and 8pm, no attempt to ring the customer to check when they will be at home, why waste each others time and fuel going backwards and forward ?! Same issue with a parcel that was returned to me last year, when will they ever learn. Still none the wiser with my current parcel but I will be taking it further. Ombudsman is a good word.

  25. I’m told someone signed for a parcel on the 6/2/2017 at 2 pm from my house , impossible I live alone and not home from work till 7 pm , so I asked for the name of the person who signed for it as they must of broken in to my house and I’m sure the police would be more than happy if I gave them a name
    They put phone down on me so I will be going to there site in low moor no matter what they say there a joke please DONT use these

  26. Hermes!!! OMG!! How this company is still in business is beyond me! Years ago we had a hermes delivery driver who would put her tel no on her card & redeliver your parcel at a suitable time. But not now! Oh no!! The driver doesn’t even put a name on the card.
    We have had umpteen parcels thrown over our 6ft back fence come rain or shine, with a card through letterbox saying parcel delivered to our chosen safe place!! Really??!! We would NEVER tell anyone our garden is a safe place, because it’s not!! The whole garden can be seen from the back wall. There have been cards left with no parcel found in garden so many times that one company actually refuses to deliver to my address now, simply because it’s not considered to be safe!! This is most likely due to the fact that Hermes have left a card saying parcel over back fence, it’s not, and the company have either refunded me or redelivered via another courier. It’s absolutely shocking that when you contact or try to contact hermes you get absolutely nowhere! Other delivery companies allow you access to a telephone number or online delivery service that allows you to reschedule your delivery or arrange to collect from a local pick up point.
    We will never ever voluntarily use Hermes!!

  27. Yea Hermes are rubbish. Waited for a parcel all day yesterday from eBay. I regularly checked the tracking due these kinds of reviews. Anyway at 16:16 they apparently attempted delivery but I was in it was only 16:30 when I checked the tracking. It’s now updated to attempted delivery at 18:20.

  28. Hermes sent me an email saying that ‘my goods had been lost in thier system’ and the empty packaging that had been sent to my customer ‘had been returned by the courier and destroyed at the depot’.
    The goods were fully insured at extra cost. So, I get my money back though the insurance I paid for, you would think.
    I can’t even get a claim form after an hour on their chatline and a 3 or 4 emails..
    It’s clear to me that the goods, golf club shafts, were stolen in one of the depots. Its clear to me that I have next to no chance of seeing my goods again or getting my money back.
    The Directors of this Company should be in jail.

  29. I have supposedly had an attempted delivery by Hermes today at 14.22 NO attempt has been made. We have been in our front garden since 11am and went in the house at 15.15. We also have camera footage that no vehicle with the exception of my daughter in law has been up our drive. Talking on live chat was absolutely useless.. no one wants to acknowledge that the courier blatantly lied on the tracking.. spoke to my retailer who only has same info regarding tracking. They tell me they intend to try delivery again in 24 hrs but according to Hermes live chat it will be 26th May over a weeks time. Furious. . The retailer is going to lose business… and heaven help anyone who trusts Hermes. The blatantly lie
    Disgraceful and not the first time this has happened..

  30. I too am having problems on 4 occasions they have delivered to wrong address twice i got my parcels back from the occupant the other 2 were left at their door and stolen. yet MyHermes insist that my parcels have been signed for and delivered yet i was at home. I can get no satisfaction from them at all and am left out of pocket. would never use Myhermes again and wont buy off sellers who use them

  31. I have now seen the giant list of things that myhermes will not pay compensation for even if it is lost or stolen , it practically covers every item from china , kitchen goods musical instruments, jewellery and loads more items , so in effect to staff and delivery drivers help yourselves because we will not pay compensation.

  32. Wow… never before have I had to ensure such a level of incompetence from a courier company.

    Firstly they put a card through your door that you cannot use to track your delivery on their website you need the code which only the sender has…

    Secondly there is no option to reorganise a delivery on their website.

    Web chat is fine but only available until 8pm… when you get to speak to someone “there is nothing we can do you have to speak to the sender” how the hell is the sender going to reorganise a delivery they don’t know my working pattern, what is the need to go through them?

    Tracking option on the website gives a different response to that of their customer services number as to the location of a parcel, WTF??? How hard is it to have two systems talking to the same database give the same answer.

    If you use the email us link to contact them to reorganise a delivery…. they just ignore it.

    Then after complaining the website states out for delivery and 18 minutes later failed delivery… funny I was at home over that period and no doorbell rang and no card was left.

  33. I’ve just waded through all the comments regarding Hermes, and have a similar story to refusing to pay out compensation for a lost parcel, which according to their tracking is still out for delivery from 7th September 2017. I sent some unused Printer Ink cartridges, which funny enough originally arrived via My Hermes courier to my address, to a friend in Manchester, they did not arrive and after 15 days I submitted a claim form, only to be told that the ink was a prohibited item and therefore no compensation would be paid out as I should not have sent them, I still have not had an answer as to why they were delivered by them in the first place to me.

  34. Oh my gosh. Just booked a pickup & delivery with myhermes today and already so many problems and stress right from the start with this company.
    First issue: I paid via paypal (one of their payment options at check out) payment went through, money sent and confirmed received from paypal but it resulted ”unpaid” on their website. Another email from paypal stating that they haven`t processed the payment yet but money was taken from my account. I went on their online chat, after waiting for over 10 minutes we talked to a completely useless guy called ”Amaan”, who completely ignored our opening question and took more than 15 minutes to tell us he did not understand the issue despite everything having been explained to him from A to Z with details, payment screenshot and info provided .. He fobbed me off with repeated useless answers. Asked to escalate the issue to their head office, he took another 5 minutes to send me a code number stating he would escalate the issue to another department, not sure if ‘Amaan’ did this or not.
    Second issue:
    When I arranged the pickup/deliv. on their website, I thought myhermes would have recorded my personal data during my booking – Instead nothing ! Tried to re- log into my account to check for updates, the website did not recognise my password and my email address. (both of which were entered correctly). Guess what.. ” Amann” did not help on this one too !
    Concluding, I have so far lost my money, cannnot check my account because of their faulty website, no pickup or delivery on their schedule as they haven`t processed my order but they took my money anyway. Shame on them. I would not be using this company again.

  35. I had choosen to use myhermes as a delivery company for my ebay sellings and for a personal handmade book Id made for my partner for Christmas which took me 3 months to make, all handmade paper, hand bound and a lot of love and care and an item which no monetary value could be out against. On the 8 items I have sent, 5 have now gone missing. They have been collected but then that’s as far as they get. If you are in the Staffordshire area near use this company. An Internal investigation is currently under way to see which member of staff of currently stealing. Pay the bit extra and send Royal Mail, I’ve really learnt the hard way.

  36. This so called delivery company gave me a tracking number for my parcel, so I tracked it only to find my parcel was attempted to be delivered and sorry I was not in, no card through my door nothing. when I complained that no one had attempted to deliver to my address the lady said not to worry they will attempt to deliver it again on the 25th of December. Hermes must have santa clause working for them. Totally useless lying company. Hope they go bust because there not fit for purpose.

  37. My experience with Hermes is that expensive items like Ipods and phones go missing more than run of the mill items. I have used them many times and had recently an Ebay purchase of an Ipod go missing. I think it was probably stolen either at the local depot or by the courier. I will make a compensation claim and hopefully recoup some of the money back.

  38. Wow, thank god I’ve found this site, if you ever need someone to campaign to stop everyone using Hermes, I’m your man !!!
    They really are the most unprofessional, incompetent, ignorant company I’ve ever had to deal with and that’s only as a recipient !!!
    How on earth are they still in business ?
    I can’t address my own experiences on here because it would take too long and to be honest I’ve only just finished my therapy sessions to calm me down !!
    So my message to everyone out there, give HERMES a huge miss they are rubbish !

  39. I had a parcel stolen by this dispicable company and have known other people
    who have also. After contacting Hermes on their messenger service online
    ,as it is the only way you can , ‘mohamed’ said he would contact driver for
    evidence. I told him I would like a copy to show police …he said nothing more
    and gave some pathetic excuse to end message service. Three days later I
    recieved a text off the seller of my item, saying look at this video message
    and another giving a code to enter to access it. I tried it and nothing happened.
    I spoke to the seller the next day and he informed me that he never sent this
    text message.When I realised this i looked at the text thread and saw that it had
    put links to previous text messages and one after I got this bug/virus. I have noticed
    it has gone onto other contacts text messages and numbers. I now know this is
    called spoofing where someone enters phone numbers of two people and hides
    their identity under the one number,usually the sender. This has to have come
    from Hermes as they have mine and the sellers numbers and no one else does.
    I have noticed odd links on texts and dont use the service and have complained
    to virgin ‘on the ridiculous’ mobile to no avail. I have now made a report to the
    police cyber squad as I take this as A THREAT / DATA OFFENCE. I would strongly
    urge anyone to avoid this company like the plague . The are riddled with this
    across all their crooked set up in an unregulated market . They are under
    investigation by H.M.R.C. for illegal pay like Uber and other shit companies.
    If eveyone complains to the media ombudsman police and anything else
    about this set up they will hopefully get their uk licence taken off them.
    Hope to see them loosing in U.K.courts like uber as soon as the messenger to
    mars can get them there !……………..

  40. I received the e-mail from my Hermes telling me my parcel had been delivered and signed for. O getting home and having checked with both of my neighbours and having a good look around the house (They have previously left items in my Wheelie Bin or just out in the rain behind flower pots). There was no card in the post box to say it had been delivered or left with anyone either. Having tried to call my Hermes their automated system just tells you to go online and then cuts you off, I resorted to going online with their online chat service. I was told that they could not discuss the matter for contractual reasons as I was not the sender. Having given them all f my details in the log in form they asked for them all again. I argued that if they had a signature for the delivery then I would like to see a copy to find out who had signed for it. After a few minutes I was told that the signature received was scanned in error. I tried to apply logic with them that in that if the courier had been able to scan the parcel then he or she must have had it in their possession an that being the case where the hell did they leave it? After a few moment the chat window went blank. I refreshed the page and entered my details again, this time asking to speak to a supervisor. I was connected to the same person (Or at least the same name), as the first time and yet despite having chatted to me only a few minutes previously, they appear to have forgotten all of my details and I was asked all of the same questions including the reason for my call. If I didn’t know any better, I would have said I was chatting to an automated response service and considered going for the Turin test at one point. Needless to say after 40 minutes I have got no nearer to finding out where my parcel is, why they claim they delivered it when quote clearly they didn’t despite my protestations their tracking system still shows it as having been delivered successfully. I have now contacted the seller to inform him of Hermes’s incompetence. I will no longer accept any more goods supplied to me if the sender chooses to use My Hermes as their delivery method as from EVERY delivery I have supposed to have had from them not one has made it without issues.

  41. This is the worst company ever!!!! I give one start but they deserve ZERO! They had not only delivered my parcel to the wrong address, they LIED to me when I contacted UP TO 4 times their awful costumer service CHAT (because in the line number you are directed to a machine, no option to talk to people). They said they will contact me once the retailer contact them to arrange another delivery AND THAT NEVER HAPPENED. IT WAS ME, WHO HAD TO TALK WITH THE RETAILER TO GET MY MONEY BACK BECAUSE OF THEIR INCOMPETENCE!

  42. NEVER use this company or Shutl via Ebay again

    Sent a phone via them got to Maidstone depot and promptly lost it , i presume stolen by the thieves who work there.

    now have to refund the buyer in full who refused the extra postage cost to have sent by Recorded delivery .

  43. I buy a lot on Ebay and due to the same issues as other commentators I actively avoid buying from any seller who states ‘other courier’ (euphemism for Hermes) as the delivery method. However, what can you do about sellers who state Royal Mail and then send by Hermes? Sellers lie about their courier all the time, and if you leave neg feedback for this they whine and say you’re being unfair – then get Ebay to remove the neg feedback, so no future customers can be warned of this practise. We seem to be stuck with Hermes until they bite the dust. Beats me how they stay in business with so many dissatisfied customers. Here’s hoping they crash and burn before too much longer.

  44. Hermes, delivered parcel to wrong address, impossible to contact, have no idea where my parcel is. Give these clowns a wide berth

  45. I’m going through their hellish customer service right now. I was promised a delivery 10 days ago and im still fighting to get it. There was only one attempt at delivery. Since then the website just keeps saying it needs “an action” on my part because it cannot deliver to this address. I’ve had plenty of parcels delivered there, I have no idea why they can’t! And I’m in northern Ireland too, which leads me to believe that their service here is especially bad…

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